Shipping and Returns Policy

1.  SHIPPING

• Once an order is placed and dispatched, a communication will be sent confirming all details of your delivery, including the carrier details and tracking information of your package.
• We shall endeavour to deliver the order within 3-10 working days. For any concerns, kindly reach out to us at favolinobags@gmail.com.
• FAVOLINO does not take any responsibility for delay in delivering products in the event where the user has provided wrong address for delivery, user cannot be reached on the contact number provided at the time of placing order, premises of delivery is locked or any conditions as a result of Act of God. 

2.  RETURN AND REFUND POLICY

• For returns/exchange, kindly notify us within the first 48 hours after the receipt of merchandise by writing to us at favolinobags@gmail.com with images of the same OR filling the form on our website – here
• The returns will solely be on the customer and the customer have to send us the product. The return courier cost will be borne by customer.
• It is the responsibility of buyer to inspect upon receipt that all products delivered matches its order.
• We recommend you to make an unboxing video while opening the parcel and inspect the product thoroughly while the video is on and stop the video once you are satisfied with your order.
• Unboxing video should start from the part you are opening the parcel inspecting your order, show in the video if there is any issue ,and contact us immediately if there is any defect, damage or if you have received the wrong item, so that we can evaluate the issue and make it right.
• No returns/exchanges will be accepted if it is not notified to us within the stipulated time period of 48 hours.
• In case of any return and refund, we reserve the right to deny refund if the product has been damaged when received at our warehouse.
• The buyer accepts that it is the decision of FAVOLINO to determine whether refund or exchange is possible based on the condition of the merchandise(s). If we feel that an item has been used, no refund or exchange would be entertained.
• All refunds or exchanges will be made within 7-30 working days subject to the specifications from the payment gateway.
• For a Cash-On-Delivery (COD) payment method the packaging cannot be opened and the product cannot be used at the time of delivery with a motive to return the product on the spot.
• For a Cash-On-Delivery (COD) payment method the delivery executive will only provide the package upon receipt of the payment and will not be liable to take the package back once delivered.
• Your returns will be shipped to: A-28 Hargovind Vihar, Rohini Sector-4, Delhi-110085, India